Contact Us - ASVAB Prep

Contact Information

We're always happy to hear from you!

[email protected]

3rd Floor, No 56, Road 131, Tien Tao Village, Da Phuc Commune, Hanoi City, Vietnam

FAQs

Do the ASVAB Prep questions appear on the official test?

The questions may not be an exact replica of the exam questions, but they closely follow the content covered in the real exam. By practicing with our questions, learners can develop a strong understanding of the concepts and topics that are essential for success in the real exam.

How does my account sync between the app and the web?

Please log in to the app/web by our login feature with the same email that was registered with the PRO version so that all the data and progress can be synchronized.

How do I cancel subscriptions?

If you are using our website, the cancellation depends on the terms of Paypal. Please access this link for more information: https://www.paypal.com/us/cshelp/article/what-is-an-automatic-payment-and-how-do-i-update-or-cancel-one-help240

If you are using our application, the cancellation depends on the terms of IOS or Android. Please access these links for more information:

The terms of use: https://abc-elearning-app.github.io/terms-of-use/index.html
Cancellation for IOS: https://support.apple.com/en-vn/HT202039
Cancellation for Android: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid

Can I use the ASVAB Prep test result as the Standard Score?

No. While our ASVAB Prep test is designed to mirror the actual ASVAB in content and format closely, it is intended solely as a practice tool to help learners prepare and familiarize themselves with the test. The results from our practice tests, while useful for gauging one's progress, do not carry the same weight or recognition as the official ASVAB standard score.

Can I change to another language?

No. At the moment, our platform only has an English language version available. Our development team is actively reviewing the feasibility and timeline for adding new language options in the future.

How can I request a refund?

If your purchase was made through our website: Please request a refund through PayPal, which is the payment processor for transactions on our site. You can initiate this process by following this link: PayPal Refund Support.
If your purchase was made through IOS: Apple handles all transactions and refunds made through the app, so they will be best equipped to assist you. Please request a refund through the Apple Store. You can initiate this process by following this link: Apple Refund Support
If your purchase was made through Android: Google handles all transactions and refund requests for purchases made through their platform. Please request a refund through Google Play. You can start the process by visiting this link: Google Play Refund Support